Social Media Customer Service Agent
Hi, we’re Fever!
Fever is the leading global tech-enabled entertainment discovery platform with a clear mission: to inspire through live entertainment.
Our mobile-first marketplace allows both discovery/inspiration and seamless 2-click booking. Fever has also created a media network where our online communities can look for inspiration and local information (Secret Media Network owner of media outlets like Secret NYC, Secret London or Madrid Secreto among others). Fever and its Secret Media Network inspires over 60 million people every month to discover the best experiences in their cities.
The preferences expressed by these communities allow us to create new experiences, which we call “Fever Originals”. These are proprietary experiences in which we follow a data-driven content creation strategy, using analytics to understand audiences, develop and optimize new formats. Some successful examples include the “Candlelight Concert Series” attended by over 3 million guests, the Los Angeles based “Stranger Things: The Drive-Into Experience” co-produced with Netflix, or the “Mad Hatter G&T Party”, all launched in multiple cities across the world.
Fever is a US company with a team of over 1000 people, currently present in more than 80 cities, with offices in many exciting cities such as New York, Los Angeles, Chicago, London, Paris, Madrid, Barcelona, or Sydney, and is backed by leading institutional investors, including Rakuten Capital, Accel, and Atresmedia among others.
In order to pursue this objective we are looking for bar-raisers, people that want to work hard, have fun, and make history with us.
- You have a native level of proficiency in English and Spanish. French, Italian or Portuguese as a third language is a plus.
- You have experience as a community manager, customer service or similar role.
- You have a deep passion for Digital Marketing and Social Media! You can demonstrate your ability to adapt to the extremely fast-moving world of a digital startup business.
- You have attention to detail, and you are a critical thinker and problem solver.
- You love being part of a dynamic team in a growing company.
- You can work flexible hours
- You are based in Mexico.
About the role
- Build relationships with customers, potential customers, industry professionals and influencers.
- Respond to comments and customer queries in a timely manner. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Monitor and report on feedback and online reviews.
- Follow communication procedures, guidelines, and policies.
- Set, plan and implement social media and communication campaigns and strategies to engage our users.
- Go the extra mile to engage customers.
Benefits & Perks
- Opportunity to have a real impact in a high-growth global category leader
- 40% discount on all Fever events and experiences
- Home office friendly and flexible schedule
- Responsibility from day one and professional and personal growth
- Great work environment with a young, international team of talented people to work with!
- Free food and drinks!
- Private health Insurance
- 20 days off annually
- Gympass Membership
Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age, or caring responsibilities. We encourage everyone to apply!