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Customer service at home with flexible shifts

At Fever, we are looking for people who love customer service. If you love working at home with flexible shifts, this job is for you.

 

The Job - Responsibilities

  • Customer Service by e-mail, phone or social media for solving any incidents generated
  • Managing incoming calls and chats and customer service inquiries
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers
  • As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed.

Requirements

  • Have excellent interpersonal and communication skills.
  • Be decisive and organized.
  • Love being part of a dynamic team in a growing company.
  • English and Spanish essential level C1.
  • French is a plus
  • It is a plus previous experience with a ticketing system, desirable Zendesk.

We offer

  • Working comfortably at home.
  • Flexible hours and flexible days.
  • Possibility to work weekends or work days.
  • Part time or full-time job.
  • Night shift.
  • Job growth inside our amazing company.
  • Very good team atmosphere.
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